Privacy Policy

1. Who is responsible for your data?

PURACERÂMICA is responsible for the personal information that we collect and use in connection with our studio services, subject to the role of any third-party service providers described below.

2. Information we may collect

Depending on how you interact with us, we may process information such as:

• your name;
• email address;
• telephone number;
• booking details;
• number of participants;
• the workshop, activity or service selected;
• messages and information you send to us;
• voucher or gift certificate information;
• newsletter preferences;
• technical information generated when our website is accessed.

We only ask for information that is reasonably necessary for the relevant purpose.

3. Why we use personal information

We may use personal information to:

• process and manage bookings;
• provide workshops, pottery painting and other studio services;
• contact you about a booking or finished ceramic piece;
• respond to enquiries and requests;
• manage vouchers and gift certificates;
• send newsletters or marketing communications where permitted;
• operate and protect our website and business systems;
• maintain appropriate business and transaction records;
• comply with legal or regulatory obligations.

4. Legal bases for processing

Depending on the circumstances, we process personal information on one or more of the following legal bases:

• Performance of a contract: where information is necessary to manage a booking or provide a service you have requested.
• Consent: for example, where you choose to subscribe to marketing communications.
• Legitimate interests: where reasonably necessary to operate, improve and protect our studio and communicate with customers, provided those interests do not override your rights.
• Legal obligations: where we are required to retain or disclose information under applicable law.

5. Online bookings – SimplyBook.me

We use SimplyBook.me to provide online booking functionality.

When you use the booking system, information required to create and manage your booking may be processed through SimplyBook.me. This may include your name, contact details, selected service, appointment information and related booking data.

SimplyBook.me may also use cookies or similar technologies in connection with its booking platform. Its own privacy and cookie information applies when you use that service.

6. Email and newsletters – Brevo

We may use Brevo to manage newsletters, mailing lists and email communications.

If you subscribe to marketing communications, your email address and relevant subscription information may be stored and processed through Brevo.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant email or by contacting us.

7. Website hosting – Hostinger

Our website is hosted using Hostinger services.

In the course of hosting and securing the website, technical data such as IP addresses, access logs, browser information or error information may be processed automatically by the hosting infrastructure.

Such technical information is generally used for website delivery, security, maintenance and troubleshooting.

8. Google services

PURACERÂMICA maintains a presence on Google services, including Google Business Profile.

If you interact with us directly through a Google service, for example through reviews, directions, messages or other Google features, Google may process information according to its own privacy terms.

Information processed directly by Google is subject to Google's own privacy practices and is not controlled solely by PURACERÂMICA.

9. Cookies

The main PURACERÂMICA website is not intended to place its own non-essential advertising or marketing cookies on your device.

Third-party services that you choose to use, particularly our SimplyBook.me booking system, may use their own cookies or similar technologies.

Where a third-party platform is opened or used, its own cookie and privacy information applies.

10. Sharing of personal information

We do not sell your personal information.

Information may be shared with service providers where reasonably necessary to operate our business, including providers of booking, email, hosting and related technical services.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

11. International data transfers

Some third-party providers may process information in countries outside Portugal or outside the European Economic Area.

Where applicable, such transfers should be subject to safeguards required by applicable data protection law, such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.

12. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, accounting or administrative requirements.

For example:

• booking and transaction records may be retained where needed to manage the service and comply with legal obligations;
• enquiry correspondence may be retained while the matter is being handled and for a reasonable period afterwards;
• marketing information may be retained until you unsubscribe or otherwise withdraw your consent;
• technical logs may be retained according to the settings and security requirements of our hosting provider.

13. Your data protection rights

Subject to applicable law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of information in certain circumstances;
• request restriction of processing;
• object to certain processing;
• request data portability where applicable;
• withdraw consent where processing is based on consent.

To exercise a privacy right, contact us at info@puraceramica.pt.

14. Complaints

If you have concerns about how your personal information is handled, we encourage you to contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the competent data protection supervisory authority. In Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD).

15. Changes to this Privacy Policy

We may update this Privacy Policy when our services, systems or legal obligations change.

The current version will be published on this page together with the date of the latest update.

16. Contact

For questions about privacy or your personal information, contact: info@puraceramica.pt.